Shipping and payment

Shipping information

ELCON Smart Locks ships worldwide. Shipping costs vary depending on the order value and destination country as follows:

For Austria

  • Up to EUR 299.99: Shipping costs EUR 12.50
  • From EUR 300.00: Shipping costs EUR 0.00

For Germany

  • Up to EUR 299.99: Shipping costs EUR 14.50
  • From EUR 300.00: Shipping costs EUR 0.00

Within the EU

(Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

  • Up to EUR 499.99: Shipping costs EUR 17.50
  • From EUR 500.00: Shipping costs EUR 0.00

All other countries

For information on shipping costs to other countries, please contact us at info@elcon-smartlocks.eu .

Frequently asked questions about shipping

Which parcel service is used?

Our packages are sent with DPD or DHL.

Where does it ship from?

The packages are sent from our office in Austria.

What happens if my package gets lost in transit?

You will receive a tracking number for each order. Should your package get lost during transport, We will of course send you a replacement.